Venue and booking

Strictly no latecomers will be admitted

Once a performance commences, you will not be able to enter the theatre. Please leave plenty of time to arrive at the theatre at the specified time on your eticket.

Payments

Please note that the OT is a cashless venue – we’re able to accept card payments from all major providers, as well as Google Pay and Apple Pay.

Bar opening

The bar is open one hour before the show and during the interval (if there is one). You can also pre-order drinks. You will receive an email the day before the performance (and a text message on the day if we have your mobile number) with a link to pre-order drinks.

Tickets

Tickets will be issued as e-tickets by email, which you can show on your mobile as you enter the theatre. You can also print your own tickets at home if you need to. Audiences without an email address can be posted tickets on request.

Opening times

The theatre building will only open 1 hour before the performance and the auditorium about 20 minutes before.

Credit

If you have accout credit, then you can view your credit in My Account and use it when you purchase tickets at the checkout stage.

Returns and exchanges

Tickets may be exchanged, subject to a £2 per ticket exchange fee, to another performance in the run with 48 hours’ notice (please note: the booking cannot be transferred to another production). Returns to resale only refunded as account credit if a performance is sold out and if the ticket is sold on.

Season Ticket bookers
One free exchange to another performance in the run with 24 hours’ notice (please note: the booking cannot be transferred to another production). Any further transfers and returns to resale subject to a £2 per ticket exchange fee. Returns to resale only refunded to credit if a performance is sold out and if the ticket is sold on.

Members
Unlimited free exchanges to another performance in the run with 24 hours’ notice (please note: the booking cannot be transferred to another production). Returns to resale only refunded to credit if a performance is sold out and if the ticket is sold on.

For exchange queries please contact the Box Office:
box.office@orangetreetheatre.co.uk

020 8940 3633 (Monday to Saturday 10am to 6pm).

Emotive content advice

Theatre can be evocative, surprising and unexpected – all qualities that make it special. We don’t like to give away spoilers, however if there are certain themes in a production you know might cause you extreme distress, or you have allergies, please visit the web page for the show or contact the Box Office for content information.