COVID-19 Safety

We’re thrilled to be welcoming you back to the Orange Tree.

 
We continue to request that you wear a face mask whilst in the theatre auditorium to protect the actors and each other, and reduce risk of cancellations. 
We are increasing capacity for some performances. If capacity for your booked performance is increased, you will be contacted ahead of time and offered another socially distanced performance for your comfort.

We have been 'See It Safely' approved
We have been granted the use of Society Of London Theatre & UK Theatre's 'See It Safely' mark. 

Measures put in place include:

■ Advanced air ventilation system circulating fresh air from outside into the theatre

■ Selected distanced seating performances

■ Face coverings required for anyone over the age of 11, unless exempt

■ Contactless e-tickets 

■ Cashless transactions

■ Hand sanitiser stations available

■ Regular cleaning of the theatre

■ Regular testing of actors and staff members

 

QUESTIONS YOU MAY HAVE ABOUT RETURNING TO THE THEATRE

How will my ticket work?
Every ticket must be purchased in advance as an e-ticket or print-at-home ticket. This will allow us to let you enter the theatre more easily, minimise the amount of time you may have to queue, and reduce contact with the front of house team. Tickets for distanced performances are only available in fixed bubbles, usually 1, 2, 3 or 4 tickets are seated together and each bubble is distanced from others. 

Will I need a face covering?
We continue to request that you wear a face mask whilst in the theatre auditorium to protect the actors and reduce risk of cancellations. People who are exempt from wearing face coverings will not be able to sit in the front row. 

What should I bring?
Please keep your belongings to a minimum and with you at all times. We do not have a cloakroom.

Will I be able to buy interval refreshments?
The bar is open before the show - and during the interval when there is one in a performance. You are welcome to buy drinks and enjoy them in the auditorium, and you will also be able to pre-order drinks, which will be at your seat when you arrive. Information on how to order will be sent in your pre-show email.

Will I need to have my temperature checked?
We won't require temperature checks, but please do not come to the theatre if you feel unwell. 

What else are we doing?
We will be cleaning the theatre thoroughly before every performance and regularly disinfecting. Please use the hand sanitiser stations when you enter and exit the theatre. 

What happens if I feel ill and can’t use my ticket?
We will be ensuring that you have maximum flexibility by allowing tickets to be exchanged up to 24 hours prior to the performance – so if someone in your party feels ill, there’s no need to worry. Contact the Box Office [email protected] or 020 8940 3633.

Please do not attend the venue if you believe you may have COVID-19.