COVID-19 Safety

We’re thrilled to be welcoming you back to the Orange Tree. Your safety is our number one priority. We are a COVID secure venue, following the safety and hygiene measures for businesses set out by the government in its performing arts guidance.


We have been 'See It Safely' approved
We have been granted the use of Society Of London Theatre & UK Theatre's 'See It Safely' mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences. 

Measures put in place include:
■ Contactless e-tickets will be used
■ Social distancing
■ Face coverings will be mandatory unless you are exempt for health reasons
■ Hand sanitiser stations available
■ Transforming the seating to implement distanced seating with reduced capacity
■ Staggered arrival times and a one-way system through the building to ease congestion
■ Cashless transactions
■ Air ventilation system
■ Regular cleaning of the theatre
■ Regular testing of actors and staff members

 

QUESTIONS YOU MAY HAVE ABOUT RETURNING TO THE THEATRE

How can I get to the theatre?
Be sure to set aside more than enough time for your journey to the venue; if possible, walk or cycle at least part of the way. Please check your route if travelling by public transport as this may have recently changed.

How will my ticket work?
Every ticket must be purchased in advance as an e-ticket or print-at-home ticket. This will allow us to let you enter the theatre more easily, minimise the amount of time you may have to queue, and reduce contact with the front of house team. Tickets are available in fixed bubbles, usually 1, 2, 3 or 4 tickets are seated together and each bubble is distanced from others. 

Will I need a face covering?
We will be ensuring that face coverings are worn. If you are exempt from wearing a face covering, please let us know when booking your tickets. People who are exempt from wearing face coverings will not be able to sit in the front row. 

What should I bring?
Please keep your belongings to a minimum and with you at all times. We do not have a cloakroom.

Will I be able to buy interval refreshments?
We are looking to make drinks available for pre-order from the opening of Last Easter in July onwards. Information will be sent in your pre-show email.

Will I need to have my temperature checked?
We won't require temperature checks, but please do not come to the theatre if you feel unwell. On arrival, we'll ask each member of your bubble to scan the NHS Test and Trace QR code on your mobile phone. 

What are the social distancing rules?
At the moment, all theatres are socially distanced. On the lower level we have removed the bench seating and replaced it with individual seats in ones and twos. On the upper level, limited distanced seats are being used in ones, twos, threes and fours. In line with government guidelines, audiences are separated from other social bubbles.

Whilst the capacity in the auditorium has been greatly reduced, you may need to pass someone to take your seat. Please mitigate any risk by keeping your face covering on at all times. We also ask you to maintain a safe social distance around the building and when you are queuing to take your seats.

What else are we doing?
We will be cleaning the theatre thoroughly before every performance and regularly disinfecting. We have a new entrance into the lower level of the theatre from street level and a one-way system in place in order to minimise your contact with others, so the helpful staff at the theatre will guide you. Please use the hand sanitiser stations when you enter and exit the theatre. 

What happens if I feel ill and can’t use my ticket?
We will be ensuring that you have maximum flexibility by allowing tickets to be exchanged up to 24 hours prior to the performance – so if someone in your party feels ill, there’s no need to worry. Contact the Box Office [email protected] or 020 8940 3633.

Please do not attend the venue if you:

  • believe you may be infected with COVID-19; have experienced symptoms in the last 14 days;
  • have been in close proximity to anyone who has experienced symptoms in the last 14 days;
  • have arrived in England in the last 14 days and are not covered by the exemption rules relating to self-isolation; or
  • have been instructed to self-isolate.
  • Any individual who considers themselves to be clinically extremely vulnerable or who is in the same household or support bubble as someone who considers themselves to be clinically extremely vulnerable is advised not to attend.

What should I do if I become unwell after my theatre visit?
All venues are working with the government to ‘Track And Trace’. If you display COVID-19 symptoms, you will be required to inform the Front of House staff, or if after the performance by contacting the Box Office [email protected] or 020 8940 3633.